Handy is a very innovative cleaning company that has really set the tone for a new way to find cleaning professionals. Recently, INC did an article about Handy, because Handy is a company that has had healthy economic growth, but at the same time they have had to go through a lot of money.
Handy has a weekly meeting on Tuesdays at their New York headquarters, and for a while Oisin Hanrahan, one of the founders of the company feared this meeting, because of how badly a strategy was backfiring on the company. For quite some time, the two cofounders did not agree on a way to do onboarding for their 28 markets. Having to have an in person staff to do the majority of the hiring was costing the company millions of dollars, and Handy.com was interested in making the entire process go online.
While his colleague was not in agreement with that, after time Oisin Hanrahan was able to convince Umang Dua to change the companies on boarding process to be completely through the Internet. The two had thought that this would have some type of kickback, and that is exactly what happened. The success of onboarding had gone down 40%, and the company had to cancel thousands of bookings.
The company has truly had many growing pains because they had to make structural and financial changes. Even though the company had an explosive growth and money flow, they were burning through a lot of their money and their goal was to turn their customers into consistent profit centers. Handy was able to reach their goals by improving their product, and they were able to also offer their clients affordable solutions. Handy is a company that has learned a lot of hard lessons, and they have had to take a lot of advice from their investors. Even though Handy is still growing and changing as a company, they are getting healthier and healthier with each passing quarter.